yandereFrequently Asked Questions

Our yandere KYC verification requires two documents: a government-issued photo ID (such as a national identity card, passport, or driver's license) and proof of address (a recent utility bill, bank statement, or government letter dated within the last 90 days). Both documents must clearly show your full name and match the information you provided during account registration.

Upload clear, high-resolution images of both sides of your ID and your proof of address. Our verification team reviews these documents during business hours and typically completes verification within a few hours. If we need clarification, we will contact you via the email address on your account.

After you submit a withdrawal request on yandere, our payment team reviews it during business hours. The review window is typically a few hours. Once approved, the funds are sent to your payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).

Delivery time depends on your payment provider. Mobile wallets like mobile banking and local payment typically deliver funds within minutes. Bank transfers may take one to two business days. We do not control the final delivery timing; your payment provider handles the transfer. If a withdrawal does not arrive after the expected window, contact our support team with your transaction ID.

On your yandere account dashboard, you can adjust several preferences: notification settings, email frequency, and language. You can also update your payment method, confirm your linked bank account, and review your transaction history.

If you wish to close your account or pause activity, contact our support team via live chat, email, or phone. Our team will guide you through the account closure process and arrange withdrawal of any remaining balance to your registered payment method. Account closure is permanent; you cannot reopen the same account.

Our yandere support team is available via live chat during standard business hours. Our multilingual team responds to account questions, payment issues, and technical concerns within a few hours during these windows. We also support email and phone contact during business hours.

If you contact us outside business hours, we will respond when our team returns. For urgent account recovery or security issues, please use the phone contact available on our support page. Our team is committed to helping you quickly.

To deposit via local payment, online payment, or e-wallet on yandere, go to your account dashboard and select "Deposit". Choose your payment method from the list. You will be redirected to the mobile wallet or payment app, where you confirm the transfer amount and authorise the payment. Once confirmed, the funds arrive in your yandere account balance immediately.

You must have a funded mobile banking, local payment, or online payment account to complete the transfer. If the payment does not arrive within a few minutes, check your payment app transaction history. If it shows as completed but your yandere balance has not updated, contact our support team with your transaction reference. We will investigate and update your account manually if needed.

Yes. We accept bank transfers from e-wallet, mobile banking, local payment, and online payment accounts. To deposit via bank transfer, select "Bank Transfer" from your deposit options on yandere. We will provide you with our receiving account details and a unique reference code to include in your transfer.

Use the reference code in the transfer description so our payment team can match your deposit to your account. Bank transfers typically clear within one to two business days. Once cleared, your balance updates automatically. If your transfer does not appear after two business days, contact our support team with your bank receipt and transfer reference.

Our yandere platform supports withdrawals to e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer (local payment, online payment, e-wallet, mobile banking). You can only withdraw to a payment method registered in your account. To add or change your withdrawal method, go to your account settings and update your payment details.

Your first withdrawal may require verification of your payment method to prevent fraud. After verification, subsequent withdrawals process faster. If you experience delays or your withdrawal is rejected, our support team can help troubleshoot and suggest alternative payment methods.

Our yandere sportsbook covers major football leagues and tournaments: Indonesian Liga 1, Piala Indonesia, Piala AFF (regional championship), English Premier League, European Champions League, and international World Cup qualifiers. We also list major tournaments such as Piala Presiden and periodic cup competitions.

Market availability varies by match. Common markets include match winner, total goals, both teams to score, Asian handicap, and half-time/full-time outcomes. During busy seasons—Idul Fitri, Piala AFF finals, or Champions League knockout rounds—we expand market options. Check your account dashboard or contact our support team for the latest market availability for a specific match.

Our yandere live-dealer studio offers blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo with professional dealers streamed from multi-camera studios. Each table has a range of betting limits to suit different play styles. All games are conducted in real time with live dealer interaction.

Our tables support multilingual chat, so you can interact with dealers in Indonesian, English, and other languages. Table availability and limits vary throughout the day. Visit the live-dealer section of your account to browse current tables, their limits, and dealer languages.

Our slot game library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments and matches. Both slots and esports markets update regularly based on new game releases and tournament schedules.

Visit your account dashboard to browse the full library. Filter by game type, provider, or feature to find games that interest you. If a particular game or tournament is not listed, our support team can tell you when it may become available.

No. Our yandere terms prohibit one person from holding multiple accounts. If we detect duplicate accounts registered to the same individual (same name, ID number, or payment method), we close all but one account and may forfeit balances on closed accounts.

If you forgot your password or cannot access your existing account, contact our support team to recover it instead of creating a new account. We can reset your password or help you regain access to your existing account within a few hours during business hours.

Our yandere loyalty programme rewards active players with tier status based on activity (deposits, bets, and play frequency). As you climb tiers, you unlock perks such as bonus offers, priority support, and faster withdrawal processing. Your tier status and progress are visible in your account dashboard.

Tier status is earned over time and reflects your account history. Different tiers offer different benefits. Contact our support team or check your dashboard for the full tier structure and specific benefits available at your current level.